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Privacy Policy

Mallow & Marsh Data Protection & Privacy Policy

At Mallow & Marsh we are committed to maintaining the trust and confidence of our visitors to our website. In this privacy notice we explain who we are, how we process your personal data, what rights you have and the steps we have taken to keep it secure.

We are always happy to assist with any questions or concerns you may have. If you need to get in touch, please send us an email at [email protected]

WHO WE ARE

Mallow and Marsh Limited is the trading name of Mallow and Marsh Limited, a UK registered company (company number 8530665 and VAT number 164986655), whose registered office address is: Lawrence End, Peters Green, Luton, LU2 8PF. We are the controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise).

PERSONAL DATA

Personal data refers to any information that may be used to identify you, such as your name, title, phone number, email address, or mailing address. In general, you can browse our website without giving us any personal information.

THE PURPOSES FOR WHICH WE COLLECT PERSONAL DATA

If you are a customer of ours (or you work for a customer of ours) or if you have registered to join our online community and to receive our newsletter

We may collect your individual contact information to enable us to communicate with you in relation to the provision of products by us (for example, in order to provide the relevant products ordered via our website) or to send you our newsletter if you have subscribed to our mailing list. We may also collect other personal information relating to you that you provide us in the course of communicating with us or of our providing the products concerned (for example, if you are buying our products personally, your credit card details, bank account or other financial details and your delivery address). We will use this information as appropriate to sell and supply you with our products and/or to send you our newsletter or other information about our products.

If you browse our website:

We may collect information on your visits to our website and how you navigate different areas of our website for analytics purposes in order to improve the user experience of our site. We may keep a record of the content on our website that you have clicked on and use that information to send you communications (for example, if you have signed up to receive our newsletter) or to target advertising on our website to you that is relevant to your interests and which we have identified based on content you have looked at. This may involve the use of cookies, which is explained in our cookie policy on this page.

If we wish to send you advertising, marketing or promotional material:

We may collect your individual contact details (such as your email address, your user ID on social media, or your postal address) in order to send you direct marketing material in order to advertise, market or promote our goods and services (this will be subject to your prior consent where appropriate, for example when you sign up to receive our newsletter). We may combine this with other information we obtain about the things you are interested in and that are relevant to the products provided by us (for example, when you purchase something from us or browse our website and view particular content, or if you tell us what you like) in order to help us ensure that the material that we send you is relevant to your interests.

If you provide products or services (or you work for someone who supplies products or services) to us:

We may collect your individual contact information to enable us or other suppliers of ours to communicate with you in relation to the provision of products or services by you or the person that you work for (for example, in relation to the management and administration of the provision of the relevant goods or services). We may also collect other personal information relating to you to in the course of provision of the products or services concerned. Where you are providing the products or services personally, this may include, for example, your bank account or other financial details. We will also collect any other information relating to you that is included in any communications between us and you or anyone you work with in the course of provision of the products or services.

If we are assessing your suitability or ability to provide products or services to us:

We may collect relevant personal information relating to you to the extent necessary to enable that assessment to take place – for example, if we need to assess or confirm your age, your right to work in the UK, your skills and previous experience, your qualifications or whether there is anything that would adversely affect your suitability or ability to provide the products or services concerned. This will be explained to you in more detail at the time we collect the personal data and, where appropriate, will be subject to your prior consent.

If you apply for a position to work with us:

We may collect personal information in relation to you in connection with any application by you for a position to work in our company. In that case, we will explain in more detail at the time how and for what purposes we intend to process the relevant personal information that you have provided.

WHERE WE PROCESS YOUR PERSONAL DATA

We normally process personal data only in the UK or elsewhere in the EU.

SECURITY OF YOUR PERSONAL DATA

The privacy and security of your data is important to us. We use digital and physical security and process controls to protect your data. We encrypt and anonymise data where we can and when it makes sense to. Even inside our company, we limit access to your data as much as we can.

Unfortunately, the transmission of information via the internet is never completely secure. Should any suspected data breach occur, we will notify you within 72 hours. You can help us keep your data safe by never disclosing your user account information.

SHARING YOUR PERSONAL DATA

We may share your data with others who help us provide services to you. This includes:

Appropriate third parties including:

  1. Our business partners, customers, suppliers and subcontractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the person that you work for.
  2. Our auditors, legal advisors and other professional advisors or service providers
  3. Credit or other similar reference agencies for the purpose of assessing your suitability or ability where this is in the context of us entering (or proposing to enter) into a contract with you or the person that you work for.

In relation to information obtained via our website:

  1. Our advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience and subject to the cookie section of this policy
  2. Analytics and search engine providers that assist us in the improvement and optimisation of our website and subject to the cookie section of this policy

 

We require our service providers and third parties to protect your data and use it only as the law allows. They cannot use your data except in helping us provide you with products and services or as allowed by the privacy law and our contracts.

CHILDREN AND PRIVACY

If you’re aged 13 and under you need to get permission to register on our site from your parents or guardian.

USE OF COOKIES

A cookie is a small text file containing information that a website transfers to your computer’s hard disk for certain features of the website to function (such as user accounts in our shop) and allows us to analyse our site traffic patterns. It does not give us access to your computer or to information beyond what you provide us.

We use the following types of cookies:

Session cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into the secure areas of our website, use a shopping cart or make use of e-billing services.

Persistent cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or login information).

Third-party cookies. These cookies record your visit to our website, the pages you have visited and the links you have clicked. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Some of these cookies may track your movements on websites other than ours.

HOW TO DISABLE COOKIES

Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our website although this may affect your user experience. If you are using a shared computer and you have cookies turned on, be sure to log off when you finish to further protect your personal information.

ACCESS TO YOUR PERSONAL DATA

You are entitled to access the personal information that we hold on file for free. Email your request to [email protected] and we will get back to you as soon as possible but no later than 10 days after your request.

POLICY CHANGES

By using our website, you consent to the collection and use of the information you provide to us as outlined in this Privacy Notice. We may change this Privacy Notice from time to time, so make sure you check back occasionally. If we change our Privacy Notice, we will publish those changes on this page. If you have any questions or concerns about our collection, use or disclosure of your personal data, please get in touch at [email protected]

This policy was last updated on 27 October 2020.